Deciding if and how to offer phone support is one of the hardest things I’ve wrestled with as an eCommerce entrepreneur. I’ve tried half a dozen different approaches and I’m still not 100% satisfied with how I’ve incorporated it in my business. It’s a really tough issue, especially for small independent merchants with limited staff.
Today I want to share the bumpy road I’ve traveled regarding phone support, how I’m approaching it today and offer tips for how to best incorporate phone support into your own business.
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Today I’m thrilled to announce 
It’s really hard to find quality eCommerce content with the individual entrepreneur in mind. Too many sites are targeted only toward large enterprise businesses, have poor content or don’t have first-hand experience running an eCommerce store.
It was just over a year ago that one of my sites lost nearly 80% of its organic web traffic due to Google’s now-infamous Penguin update. As much as I wanted to blame Google, sadly I was the one responsible for my misfortune.
It was one year ago I published 
In this post I’m going to give you a sneak peek at the email marketing plan we’ll be implementing at one of my own stores, 
We just finished a complete redesign of one of my stores – 
I recently received the following email from a reader hoping to get started with eCommerce:
A few posts back I 
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