Managing the Phone Lines

The eCommerce guru, Bill D’Alessandro, is back on the show this week to discuss the best methods of handling customer support and phone calls. We have an open discussion about everything from what software and services we have tried, what we liked and disliked about each one and where we have completely fallen short on customer service. We also discuss several options for getting started with manufacturers and suppliers when starting a new drop shipping business.

On this week’s episode, drawing upon our combined experiences with all of our businesses, we determine whether phone support is absolutely necessary for your business model. You don’t want to miss this episode’s valuable insight and tips that will save you countless hours and money on the wrong service.

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Here’s What You’ll Learn

  • Why Bill decided to hire a call center to handle his support.
  • When you should offer phone support.
  • The best phone support options for your business model.
  • How not having a phone support option can hurt your business.
  • Why a voicemail-only phone service is not a viable practice.

What Was Mentioned

This Week’s Winner

Congratulations to Jim and Lynette Couchenour of HuntersApron.com for winning this week’s eCommerceFuel shout out!

Want to Be Featured on the Show?

Reach out to us with your questions or feedback for the show, and submit any first sale announcements or other progress achievements!

Want to Be Featured on the Show?

Reach out to us with your questions or feedback for the show, and submit any first sale announcements or other progress achievements!

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