Using Customer Lifetime Value (LTV) to Grow Your Business
Mastering User Experience with Jason Broughton from Zappos
How to Hunt (and Catch) “Whales” with Customer Segmentation Analysis
Delivering Consistently Great Customer Service
Building Customer Awareness
Improving Your Customer Service
Designing Custom Packaging for Your Products
Call Me, Maybe? How to Hire Friendly, Unflappable Reps for Your Phone Support Jobs
