The Top 10 eCommerce Companies in NYC (Plus 10 Amazing Ones You’ve Probably Never Heard Of)

New York City is the concrete jungle where eCommerce dreams are made of. We searched hundreds of companies based in the Big Apple to find our favorite established brands that are based there, as well as ten eCommerce companies you may not know about yet.

Here’s our top 20 list of New York’s best. And if you’re looking to work at one of the coolest eCommerce companies in New York City to work for, start your search right here.

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The 10 Best Customer Service Scenes Of All Time

Customer service is rife with parodies in both movie and film and there’s good reason for it. Regardless of what receiving end you’re on, either as the customer or the support person, a lot can go wrong when somebody needs help.

We went through some of our favorite films and TV shows to cherry pick some customer service scenes that nail what it’s like to wait at a car rental place or to be put on hold for an IT tech.

Here’s our top 10 picks. And if we missed any, please let us know in the comments!

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Crazy, Hilarious & Heartbreaking Amazon Stories That Made These Store Owners Wish They Had Hired an Amazon Expert

Deep in the Amazon, it can get pretty dire. When you’re in the trenches and on the hunt, you can easily get turned around and find yourself in a mild panic, retracing your steps as sweat pours from your temples. And at every turn, you could end up in a head-to-head challenge with a fellow omnivore. Anything is possible when you’re in the bowels of this mighty beast.

Oh and we’re not talking about getting lost in the Brazilian jungle.

This is just what it’s like to be an Amazon store owner on a daily basis.

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How To Hire a Social Media Expert: Weighing The Pros, Cons & Perks of In-House Versus Outsourced

If you’ve tried to find or hire a social media expert before, you know it’s like dating. It can take a few bad ones and a little bit of heartbreak before you can find the right one.

After consulting some bonafide social media experts in the field, we’ve got all the hiring secrets you need to guarantee social media success. We’ve laid out the pros and cons of hiring in-house versus outsourcing, ways to test their knowledge before you offer them the job and why you need to take the reigns in knowing your own social media audience and goals.

You’re just a few steps away from hiring a social media expert! Consider yourself #blessed.

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How To Outrank The Competition During Your Next SEO Job Search

There’s a lot of ways you can get really good at SEO. Jeff Oxford, founder of 180 Marketing, started a baseball blog (even though he didn’t know anything about the sport). And Nick Eubanks, owner of From The Future, built his own personal brand (NickEubanks.com) before he ever even had an SEO client.

It’s crucial to put in the work and get your hands dirty if you want to excel in the world of SEO. We spoke to Jeff and Nick about how they got started in SEO, what steps they took to start their own SEO agencies and finally, what they look for when they’re hiring for top-level SEO talent.

Jeff and Nick are here to share their top secret tips to help you on your next SEO job search. Let’s dive, jump, soar, hop, skip, bound, vault, leap right in!

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Hiring A Mary Poppins of Email Support: Kind and Funny With a Carpet Bag of Tricks

One of the best things you can do for your business and your customers is to make sure someone rock solid is on the receiving end of all those tickets.

Why? The studies don’t lie. Here’s why investing heavily in email support hiring is well worth your time.

7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service, according to a study from American Express. A study from Harvard Business Review found that it’s anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.

By the year 2020, customer experience will overtake price and product as the key brand differentiator.

In a forward thinking report from Walker, they found that by the year 2020, customer experience will overtake price and product as the key brand differentiator. It’s more important than ever to create that world-class customer service team so that your business will continue to grow.

Here’s how to find and hire your own Mary Poppins of email support agents.

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How to Hire Live Chat Agents Who Will Give Your Business an Edge

It’s impossible to shop online today without seeing that little “Chat With Us!” bubble in the bottom right. If you can hire live chat agents who give your customers an incredible experience, you can grow both your customer base and your brand reputation.

Take this exchange I had with a Shopify live chat agent:

I’m not sure if Jackson is still out there, but if he is, he needs a promotion stat.

While the best chat agents creatively solve problems and leave customers smiling, there’s more to it than that. Seven out of 10 Americans are willing to spend an average of 13% more with companies they believe provide superb customer service, an American Express study revealed. It’s yet another great reason to hire stellar live chat support.

We’re here to teach you how.

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How To Find an eCommerce Internship, Crush It & Then Get Hired

The good news for graduates and current students is that there are more resources than ever for finding an eCommerce internship. But with this multitude of job sites and internship opportunities comes a lot of questions for those just embarking on their eCommerce career.

Where do you find an internship? How do you make your resume impressive?  How do you stand out in the interview? What does an eCommerce intern do?

We’ll take you through every step in the process, from how to prep before you apply for an eCommerce internship, where to look, how to nail that interview and ways you can turn that first internship into a full-time job.

We’ve got questions for every one of your workplace worries answered.

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