It’s impossible to shop online today without seeing that little “Chat With Us!” bubble in the bottom right. If you can hire live chat agents who give your customers an incredible experience, you can grow both your customer base and your brand reputation.
Take this exchange I had with a Shopify live chat agent:
I’m not sure if Jackson is still out there, but if he is, he needs a promotion stat.
While the best chat agents creatively solve problems and leave customers smiling, there’s more to it than that. Seven out of 10 Americans are willing to spend an average of 13% more with companies they believe provide superb customer service, an American Express study revealed. It’s yet another great reason to hire stellar live chat support.
We’re here to teach you how.