About Shopify


If you’re on the prowl for eCommerce jobs you’ve undoubtedly heard of Shopify. Apart from building best-in-class cart technology, they’re a pretty sweet place to work and have managed to maintain a lot of their independent, funky culture despite being a public company. As you’d guess you’ll get free food, amazing offices and lots of perks. But the best part I’d argue is your co-workers. I’ve worked on various projects (writing books, events and more) with a number of Shopify team members and they’ve all been fantastic to connect and work with. It’s a place that attracts smart, ambition people. – Andrew

Sell online with Shopify

Trusted by over 600,000 businesses worldwide

Beautiful themes that are responsive and customizable

No design skills needed. You have complete control over the look and feel of your website, from its layout, to content and colors.

Pricing as low as $9/month

Whether you sell online, on social media, in store, or out of the trunk of your car, Shopify has you covered. Start selling anywhere for just $9/month.

Trusted by over 600,000 businesses worldwide

Shopify handles everything from marketing and payments, to secure checkout and shipping

Position Overview

We’re looking for a UX-focused content strategist to plan, define, and create content for Shopify’s virtual employee, Kit. This position requires deep understanding of the role language plays in the process of designing a friendly, trustworthy, and knowledgeable virtual persona. Experience developing chatbots or conversational interfaces strongly preferred. This isn’t a marketing or social media role.

Content strategists at Shopify collaborate with designers, developers, researchers, and product managers to design and build our products. We’re a close-knit team of more than 20 content strategists who work across the company to create clear, concise content that makes our products work better.

Requirements for the role:

  • Content strategy experience, preferably in a product environment with a focus on chat and bot experiences.
  • Background working with cross-functional teams including designers, researchers, engineers, and product managers.
  • Experience writing and structuring language to respond to audience needs.
  • Experience developing chatbots or conversational interfaces.
  • Demonstrated ability to create, implement, and maintain content standards across an organization.
  • A foundational understanding of user-centered design techniques and how to apply them.
  • A portfolio of work you’ve done. Bonus if it includes interface content, microcopy, or even style guides.

You’ll be working on things like:

  • Helping establish and refine the voice of Kit, Shopify’s virtual employee, across all products.
  • Being a part of our UX team alongside designers, researchers, and front end developers building Shopify products for merchants and partners.
  • Collaborating closely with other content strategists. Review and critique your teammates’ content to help them grow.
  • Actively contributing to developing new features, and continuously improve what we have today.
  • Defining and evolving editorial and voice and tone standards across our products.
  • Using qualitative and quantitative research to inform your content decisions.
  • Defining and implementing information architecture and navigation systems across complex products.
  • Empowering everyone at Shopify to write their own great content by contributing to training, learning resources, and other support opportunities.

We know that applying to a new role takes a lot of work and we truly value your time. Tess Saville is looking forward to reading your application.