The 2026 eCom Trends Report
Top Report Findings: This is our sixth Trends Report with 300 owners representing $3.5...
We all know that great customer service is a cornerstone of any successful eCommerce business, but finding a truly great customer service hire is not always easy. Aaron Powell from BunchBike.com joins me today to share how he was able to find and hire someone who is above and beyond your average run-of-the-mill team member and how that hire has revealed the true definition of what it means to be an “A-Player.”
Listen in as Aaron discloses how he found his unicorn customer service hire, as well as how this hire has been a game-changer and pushed the business forward in unexpectedly positive ways. We also dive into some bike geekery and discuss the bike market, infrastructure building, and how Aaron has found a niche within a niche that has allowed him to build a really amazing business.
You’ll learn:
- How Aaron got into the bike market. (5:55)
- How he competes against the big brands in the bike market. (12:35)
- The results of having a customer service hire who loves the product. (14:30)
- What makes Aaron’s “A-Player” stand out. (23:20)
- Aaron’s advice for finding and recruiting really great hires. (27:20)
- All about BunchBikes.com. (40:30)
- Lightning round with Aaron. (42:55)
Subscribe: iTunes | Stitcher | Amazon
(With your host Andrew Youderian of eCommerceFuel.com and Aaron Powell of BunchBike.com)
What Was Mentioned
- Aaron Powell: Website | LinkedIn
- Experify
- DirtySixer
- eCommerceFuel Forum
- Fulfil.io
- One Click Upsell – Increase Sales 15%+ with Pre-and Post-purchase Upsells. (On average, Shopify users increase sales 15% immediately after installing the app!)
Image by Tumisu from Pixabay.
Ideas Worth Sharing:
“It’s never going to be a billion-dollar business, and I’m ok with that.” - Aaron Powell Tweet this “This is the first time where my job for the last six weeks has been bulldozing obstacles out of her way.” - Aaron Powell Tweet this “It’s created chaos, but in the best possible way.” - Aaron Powell Tweet this
Post by Andrew Youderian
Founder and Chief Instigator, eComFuel
Andrew quit an early finance job to sell CB radios online — an admittedly unorthodox career path. It set him on a course to found and sell multiple businesses, host a decade-running podcast, lecture at Harvard Business School and create eComFuel, the leading community for 7- and 8-figure online business owners. Andrew is fascinated with branding, AI, building community, investing and growing meaningful businesses that don't require sacrificing what truly matters.
