The 2026 eCom Trends Report
Top Report Findings: This is our sixth Trends Report with 300 owners representing $3.5...
Today we are joined by Sujay Kapadia, Founder of Hospitology.com. Sujay left his job as a doctor to pursue a career in the eCommerce world, and he has been selling on Amazon since 2012. In this episode, we discuss his time on Amazon and how he has seen the online marketplace change over the years.
Listen in as Sujay shares his experience with several agencies he’s used that have been very helpful, as well as how he has been able to scale his professional product images. You will learn what pushed him to completely change his career, why it is important to buy from more than one online seller, and why incentivized reviews are not going anywhere.
You’ll learn:
- What pushed Sujay to pivot from medicine to eCommerce. (5:44)
- How Amazon has changed over the years. (10:42)
- Why reviews are no longer trusted online. (14:05)
- How Sujay got such high-quality images for his products. (20:50)
- How rendering images works and why it’s better than renting a studio. (24:30)
- Why Sujay has cut back on hours and how he has managed to do so. (31:45)
(With your host Andrew Youderian of eCommerceFuel.com and Sujay Kapadia of Hospitology.com)
What Was Mentioned
- Sujay Kapadia: Website | LinkedIn
- HOSPITOLOGY PRODUCTS Microfiber All-Season Goose Down Alternative Quilted Comforter & Duvet Insert
- HOSPITOLOGY PRODUCTS Microfiber Quilted Mattress Pad & Topper
- Agency that did a bad job on paid ads but a good job on the Amazon listing
- When Business is Too Good with Kaevon
- Riding the eCommerce Wave with Derek Dodds
- eCommerceFuel Forum
- One Click Upsell – Increase Sales 15%+ with Pre-and Post-purchase Upsells. (On average, Shopify users increase sales 15% immediately after installing the app!)
Image credit to HOSPITOLOGY PRODUCTS.
Ideas Worth Sharing:
“I am a loyal customer to Amazon, and I started to see a lot of products similar to what I sell on Amazon … so I started thinking, 'why shouldn’t I sell on Amazon?'”- Sujay Kapadia Tweet this “It’s no longer about serving up a wonderful product and a great customer experience—it’s about who can play the game better.”- Sujay Kapadia Tweet this “It’s important to keep a diversified stream of these retailers, and it’s not good for one retailer to have this much power.”- Sujay Kapadia Tweet this
Post by Andrew Youderian
Founder and Chief Instigator, eComFuel
Andrew quit an early finance job to sell CB radios online — an admittedly unorthodox career path. It set him on a course to found and sell multiple businesses, host a decade-running podcast, lecture at Harvard Business School and create eComFuel, the leading community for 7- and 8-figure online business owners. Andrew is fascinated with branding, AI, building community, investing and growing meaningful businesses that don't require sacrificing what truly matters.
