The 2026 eCom Trends Report
Top Report Findings: This is our sixth Trends Report with 300 owners representing $3.5...
Ever wondered how technology can transform traditional retail? In this episode, we dive into the world of sleep innovation with Matthew Timmins, the innovative force behind LevaSleep.com. You’ll hear how his strategic use of live chat has not only skyrocketed online sales, but also fundamentally transformed customer interaction management.
Listen in as we explore Matthew’s journey of escalating live chat sales from $10,000 a month to a staggering $150,000, revolutionizing online customer engagement. We also delve into the cutting-edge technologies that enable LevaSleep to efficiently operate multiple brick-and-mortar stores with minimal staff, examine differences in sales team productivity, and discuss how AI is enhancing the effectiveness of sales teams.
You’ll learn:
- Matthew’s wild animal encounter. (4:35)
- Differentiating in the crowded and competitive bed market. (10:55)
- The transformation of live chat sales at LevaSleep and how it catalyzed business growth. (18:50)
- The use of AI and technology to enhance sales productivity and customer engagement. (26:45)
- Matthew’s unique approach to managing brick-and-mortar stores with minimal human intervention through advanced tech. (31:00)
- The strategic implications of remote sales techniques for retail businesses. (41:00)
- Lessons learned from deploying cutting-edge technologies in a traditional industry. (48:35)
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(With your host Andrew Youderian of eCommerceFuel.com and Matthew Timmins of LevaSleep.com)
What Was Mentioned
- Matthew Timmins: LinkedIn
- LevaSleep.com
- LevaDirect.com
- Rilla.com
- eCommerceFuel Forum
- Fulfil.io
- One Click Upsell – Increase Sales 15%+ with Pre-and Post-purchase Upsells. (On average, Shopify users increase sales 15% immediately after installing the app!)
Ideas Worth Sharing:
“There's some changes up here in Canada where it seems like more and more you're villainized if you're ambitious.” - Matthew Timmins Tweet this “I want to sell more, but I don't want to have my manager constantly on me with this.” - Matthew Timmins Tweet this “We can allow our drip—our really good email campaigns—just to win them over over time and hopefully turn them into customers.” - Matthew Timmins Tweet this
Post by Andrew Youderian
Founder and Chief Instigator, eComFuel
Andrew quit an early finance job to sell CB radios online — an admittedly unorthodox career path. It set him on a course to found and sell multiple businesses, host a decade-running podcast, lecture at Harvard Business School and create eComFuel, the leading community for 7- and 8-figure online business owners. Andrew is fascinated with branding, AI, building community, investing and growing meaningful businesses that don't require sacrificing what truly matters.
