I’m in the final throes of preparations for ECF Live 2020 but couldn’t skip the News Cart with so much happening this week.
If you’re headed to San Antonio for ECF Live safe travels! I’m looking forward to seeing you soon.
In the News
Shopify Will No Longer Refund Processing Fees for Return Payments (ECF members-only link)
- Shopify says such refunds were a “mistake” that it’s now correcting to align with its terms of service
- Company to stop refunding processing fees on returns after March 1, 2020
- Shopify Payments to charge a 1% cross-border fee for payment transactions outside the U.S.
- Law enforcement officials will “pursue civil fines and other penalties” against online counterfeit sellers, according to DHS report
- Report gives officials greater power to examine shipments in U.S. warehouses and fulfillment centers
- Intended to “shift the burden” from government to eCommerce platforms for monitoring
Chinese Outnumber U.S. Sellers on Amazon (hat tip to ECF member Rex Bledsoe)
- 49% of the top 10,000 Amazon.com sellers are based in China; 47% are based in the U.S.
- Their growth has been rapid: Chinese sellers represented only 38% of top sellers a year ago
- U.S.-based sellers also outnumbered by Chinese sellers in the top 50,000 and top 100,000
- Acquisition adds SMS marketing to Yotpo’s suite of capabilities
- Brands can request reviews and photos or videos via SMS, and can notify customers of loyalty programs, status updates or referral promotions
- Earnings for Q4 2019 were 60% above analysts expectations
- One day and same-day shipments quadrupled year-over-year, potentially contributing to increased revenues
- Cloud business revenue was up 34%, total revenues by 21%. Shipping expenses up 43%.
- Projected valuation between $750 million and just over $1 billion
- S-1 filing showed net losses of $67 million on $312 million in net revenues for the first nine months of 2019
- Filing comes in the midst of many reconsidering money-losing DTC business models
Top Forum Discussions
(Membership required to access. Not a member? Apply to join our vibrant community of 7-figure store owners today.)
- Killer Content Strategy for Increasing Conversion Rate & LTV
- What Site Improvements Are You Implementing This Year?
- Website Security Review/Audit Recommendations
- We Want to Jump Ship From WooCommerce to Shopify – Send Me Your Developer Recommendations!
- What’s the Best Google Ad’s Course Out There?
(Compelling opportunities from the eCommerceFuel Job Board. Find your dream job or post your own job opening right here.)
- Digital Marketing Associate | Who’s There Group | Los Angeles, CA
- Head of Product & Merchandising | Holmes Custom | Jacksonville, FL
- Growth Marketing Specialist | LittleOnes | Auckland, New Zealand or Remote – One perk of joining this remote-first team is a paid-for company retreat in Singapore